Could You be our Next Team Member?

Could You be our Next Team Member?

 We are recruiting for new casual team members (casual events hosts and duty managers) to support the chapel across our hires business.

The Fitzrovia Chapel is a unique central London venue, a classical and yet unconventional architectural wonder with an innovative and quality cultural life. We provide a secular space within a listed building for civil wedding ceremonies, drinks receptions, live performances, art exhibitions and filming.

We are looking for enthusiastic, customer-service-driven people to join our front of house team. You should be motivated to deliver exceptional service. This integral position needs a reliable, adaptable individual who is naturally personable and will positively promote the reputation of the venue and its events. You will have a real passion for heritage buildings and an understanding of the respect they need. The Fitzrovia Chapel is a perfect learning environment to develop, explore your potential and delve into new challenges! Details of both roles are below and the contact details are at the end.

Role: Casual Events Host
· Reporting to: Duty Manager
· Location: Fitzrovia Chapel, 2 Pearson Square, London W1T 3BF
. Contract term: Casual/zero-hours contract
. Hourly pay: £10.20 (plus £1.43 holiday pay)

Key Responsibilities
· To set up the venue before an event under the instruction of the Duty Manager;
· To help with bar service, maintain kitchen and bathroom supplies, set up and man entrances and guest lists;
· To provide positive and attentive help to all our customers so that we offer an exceptional standard of customer service and create a truly welcoming environment;
· To adhere to all health and safety procedures in order to minimise the risk of injury and accidents, including maintaining the cleanliness of all front of house and staff areas;
· To be vigilant at all times in order to protect the welfare and security of yourself, colleagues and all our customers;
· To keep a high and consistent standard of appearance, ensuring that the venue’s image is always maintained;
· To complete any other delegated tasks that may help us achieve our business objectives.

Person Specification
· A genuine interest in providing an exceptional level of customer service;
· A passion and talent for service to ensure that the visitor’s experience is enhanced by your commitment and proactive approach;
· Individual skills and characteristics which nurture effective teamwork to deliver exceptional service: cooperation, communication, motivation, flexibility, positivity and enthusiasm;
· An ability to remain calm, positive and professional under pressure in a public-facing role;
· Excellent personal presentation;
· Fluency in English language and great communication skills, with an ability to confidently engage with both individuals and groups;
· Fit to carry out jobs that includes lifting.

Preferable skills and qualifications:
· Experience in hospitality or front of house
· First aid trained;

Role: Duty Manager
· Reporting to: Events Manager
· Location: Fitzrovia Chapel, 2 Pearson Square, London W1T 3BF
· Contract term: Casual/zero-hours contract
· Hourly pay: £13.38 per hour (plus  £1.62 holiday pay)

Key Responsibilities

To open or close the building in accordance with the set procedure, as required;
To carry out a full fire safety check of the entire building at the start of each shift and immediately action any areas of concern;
Working with the Events Manager, to ensure the building complies with all health and safety and licensing polices;
To manage incidents and emergencies whilst on duty;
To ensure the public areas, kitchen and toilets are presentable and welcoming at all times;
To ensure front of house staff are delivering outstanding customer service;
To confidently supervise all front of house staff, including managing breaks and motivating staff;
To deputise for the Events Manager in her absence, ensuring the venue is safe and secure at all times. This includes being a key holder and being responsible for the security of the building when opening and locking up;
To confidently disseminate the current fire evacuation procedure to staff and crew;
To take responsibility for the calm and efficient evacuation of the entire venue in the event of an emergency if required;
To operate the sesame lift when required;
To instruct front of house staff in setting up and serving drinks as required;
To ensure that front of house staff serve customers in a helpful and efficient manner;
To always act in the best interest of the Fitzrovia Chapel;
To be welcoming and provide excellent customer care to all visitors to the Fitzrovia Chapel;
To adhere to the Fitzrovia Chapel policies, including Equalities (including diversity, access, equal opportunities); Environmental and Health and Safety;
Any other duties as reasonably required.

Person Specification
Excellent organisational skills and ability to multi-task;
A proven efficient self-starter who is able to take responsibility and exercise initiative, when appropriate, whilst also enjoying being a team member;
Experience of motivating team members on shift;
A calm, polite and efficient manner;
Strong communications skills;
Commitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone;
Knowledge of licensing laws.

Experience of working in an arts venue;
Experience of working in a wedding venue;
Experience of duty managing;
Hold a valid first aid qualification.

How to Apply
Please send us a covering letter explaining why you think you’re right for the role and stating any relevant experience and qualifications, to: Events Manager at, quoting the job reference (FITZDUTY or FITZHOST) in the subject line.